Shipping Policy
How your saree travels from our store to your door.
Last updated: 27 October 2026
1. Where we ship
- Across India — Free standard shipping across India to serviceable PIN codes.
- International — on request. Please email [email protected] with the destination country and PIN/ZIP; we’ll quote shipping and applicable customs.
2. Delivery timelines
| Zone | Dispatch | Transit |
|---|---|---|
| Bengaluru / same-day zone | Within 24 hours | 1–2 business days |
| Rest of Karnataka / South India metros | Within 2 business days | 2–4 business days |
| Rest of India | Within 2 business days | 4–7 business days |
| North-East / J&K / remote pin codes | Within 2 business days | 7–10 business days |
Timelines above are working-day estimates. Deliveries can be delayed by weather, strikes, courier network disruptions, and events beyond our control.
3. Courier partners
We ship via reputable Indian courier partners including Delhivery, Shiprocket-integrated carriers, DTDC, and BlueDart, chosen for best fit by destination PIN. All shipments are tracked; the tracking number and courier are shared with you by email as soon as the parcel is picked up.
4. Charges
- Standard delivery within India: Free standard shipping across India.
- Online orders are prepaid through Razorpay. Cash on Delivery is not currently offered.
- Express/priority delivery: available on request, quoted at cost.
5. Order tracking
Once your order is dispatched you’ll receive an email with the AWB (waybill) number and the courier’s tracking link. You can also see it in your account under “My Orders”.
6. Payment
Pay securely using the available Razorpay methods at checkout. Offline arrangements require confirmation with our team.
7. Delivery attempt & RTO
- Couriers make up to 3 delivery attempts. Please keep the delivery mobile reachable.
- Undelivered parcels are returned to us (RTO) at the courier’s discretion.
- For prepaid orders, we’ll refund the full amount within 5–7 business days of receiving the RTO parcel.
- For COD orders, repeated refusal / non-availability may lead us to disable COD for that customer on future orders.
8. Damaged in transit
If the outer packaging looks tampered with or damaged, please refuse the delivery and write to us right away. We’ll dispatch a replacement (subject to stock) or process a full refund.
9. Wrong or incomplete address
Please double-check your address, PIN code and mobile at checkout. Once an order is dispatched, we can’t redirect it. Re-shipping to a new address after RTO is charged at ₹ 100 for prepaid orders.
10. Questions
Email: [email protected]
WhatsApp: available on request
We reply within one working day.